Return, Refund & Cancellation Policy

Last Updated: August 19, 2026

At Najmul Trends, we want you to be happy with your purchase. This Return, Refund & Cancellation Policy explains the conditions under which orders can be cancelled, returned, exchanged, or refunded.

1. Order Cancellation

Orders can be cancelled only before they are dispatched.

If you wish to cancel your order, please contact us as soon as possible with your order number and registered contact details.

Once an order has been shipped, it cannot be cancelled through our website. You may need to follow the applicable return process after delivery.

If an eligible cancellation is approved, the refund will be initiated through the original payment method.

2. Return Eligibility

We accept returns for eligible products if they are:

Unworn and unused
Unwashed and unaltered
Free from stains, makeup, perfume, or any other marks
Returned with the original tags and packaging intact
In resalable condition

The return request must be raised within [7 days] of delivery.

Products that do not meet these conditions may be rejected and returned to the customer.

3. Non-Returnable Items

For hygiene and product-protection reasons, certain products may not be eligible for return, including:

Products marked as Final Sale / Non-Returnable
Products purchased during certain clearance or promotional sales, where specifically mentioned
Customized, altered, or personalized products
Products that have been worn, washed, damaged, or used
Products returned without original tags or packaging

Any product-specific return restrictions will be mentioned on the relevant product page or at the time of purchase.

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

For verification, we may request clear photographs or videos showing the product, packaging, tags, and the issue.

After verification, Najmul Trends may offer an appropriate resolution, such as a replacement, exchange, or refund, depending on product availability and the nature of the issue.

5. Return Process

To request a return, contact us through our designated customer support channel with:

Order number
Name and contact details
Reason for return
Relevant photographs or videos, if requested

Once your request is reviewed and approved, we will provide instructions for returning the product.

Customers should not send products to an address without receiving return instructions from Najmul Trends.

6. Return Shipping Charges

For returns due to a change of mind, incorrect size selection, or personal preference, the applicable return shipping charges may be deducted from the refund or may be payable by the customer.

If the product is confirmed to be defective, damaged in transit, or incorrectly supplied by Najmul Trends, we will determine the appropriate return shipping arrangement.

7. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be processed through the original payment method.

Depending on the payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

Shipping charges, convenience fees, or other non-refundable charges, where applicable, may not be included in the refund.

8. Exchanges

Exchange requests are subject to product availability.

If the requested size, colour, or product is unavailable, Najmul Trends may offer an alternative resolution, such as a refund or store credit, where applicable.

9. Failed Deliveries and Incorrect Address

Customers are responsible for providing an accurate and complete delivery address and contact information.

If an order is returned because of an incorrect address, incomplete information, refusal to accept delivery, or repeated delivery attempts, additional shipping charges may apply for re-dispatch.

10. Refund Delays

If a refund has been approved but has not appeared within the expected processing period, please contact us with your order details. We will coordinate with the relevant payment provider where necessary.

11. Policy Changes

Najmul Trends reserves the right to modify this Return, Refund & Cancellation Policy at any time. Any changes will be published on this page with an updated “Last Updated” date.

12. Contact Us

For return, refund, exchange, or cancellation requests, please contact.